FUCK AT&T and their damn online wireless store, FUCK THEM TO HELL!

[lethalss]

So, 11/27, I order 2 iShit's online against every cell in my body telling me not to do it. My wife has been begging for one and I finally caved in, and I really just dislike the phone for various reasons.

I get my order confirmation, everything seems to be going good...
I ordered a 32gb, and a 16gb, ported only my primary number, and got a new number for the second line.

About an hour after ordering my 2 iShits, I get this email:

from AT&T Order Updates
reply-to order@ecom.wireless.att-mail.com
to @gmail.com
date Fri, Nov 27, 2009 at 11:23 AM
subject Your att.com Order Needs Further Attention
mailed-by ecom.wireless.att-mail.com
hide details Nov 27 (4 days ago)
Images are not displayed.
Display images below - Always display images from order@ecom.wireless.att-mail.com
Dear Steve,

Thank you for choosing AT&T. Unfortunately, we need some additional information about your phone number transfer before we can complete your order. Please click on the following link to proceed with your number transfer: https://www.wireless.att.com/lnp/

We apologize for the inconvenience and look forward to serving you. If we don't hear from you within 30 days, your order will be canceled.

AT&T

______________

This is a system-generated message from a send only address. Please do not reply to this email.

I'm like uhm ok, so I goto the URL in the email, put my cell phone number in there, and I get this:

Port Results
Your number transfer/port request has been confirmed by your previous service provider.
Your port status is: Confirmed

Everything is cool, right? no.

I expect (with overnight shipping) that the phone will arrive Monday. 11/29 at noon I decide to call AT&T, go through some transfers, about 45min later, I finally speak to someone, apparently there are two requests to port my number, for no reason, because their site messed up. So we fix it, now, my order is delayed, and they tell me I should get the phones tomorrow, ok, cool w/e, I can deal with that.

11/30 rolls around and I get this fucking gem:

from AT&T Order Updates
reply-to order@ecom.wireless.att-mail.com
to @gmail.com
date Mon, Nov 30, 2009 at 8:10 PM
subject Your att.com Order Needs Further Attention
mailed-by ecom.wireless.att-mail.com
hide details 8:10 PM (4 hours ago)
Dear Steve,

Thank you for choosing AT&T. Unfortunately, we need some additional information before we can complete your order.

Please call us at 1-866-391-0749 by December 8, 2009 so we can obtain this necessary information and complete your order.

Our order specialists are ready to serve you:

Mon-Fri: 8 a.m. to 9 p.m. ET

Sat: 11 a.m. to 9 p.m. ET

Sun: 11 a.m. to 8 p.m. ET

When you call, please reference order number: 654980----

We apologize for the inconvenience and look forward to serving you. If we don't hear from you by December 8, 2009, your order will be canceled.
AT&T

So I call them, wait on hold for 1hr, and notice online my order shows this status:

Order Status Results


Order Number: 654980----
Date Ordered: 11/30/09

1
Apple IPN 32GB S 3G BLK PHONE
Canceled

1
0
0

2
Various SIM
Canceled

2
0
0

3
FREIGHT
Canceled

1
0
0

4
Apple IPN 16GB S 3G WHT PHONE
Canceled

1
0
0

WTF

Finally, I talk to some hick douchebag and he now tells me the phones are on backorder and I am at the end of the line because he just fixed the order AGAIN.

11/30, 12/01, 12/02 - I make a phone call to online customer service every day, asking when my phones will ship, they keep telling me the next day. Tonight, I look at my online order which said 'In pogress', now it shows the following:

Order Number: 6549801773
Date Ordered: 12/01/09

1
Various SIM
Canceled
12/02/09
1
0
0
UPS

2
Apple IPN 32GB S 3G BLK PHONE
Canceled
12/02/09
1
0
0
UPS

3
FREIGHT
Canceled
12/02/09
1
0
0
UPS

4
Apple IPN 16GB S 3G BLK PHONE
Canceled
12/02/09
1
0
0
UPS

5
Various SIM
Canceled
12/02/09
1
0
0
UPS



Order Number: 6549801773
Date Ordered: 11/30/09

1
Apple IPN 32GB S 3G BLK PHONE
Canceled

1
0
0

2
Various SIM
Canceled

2
0
0

3
FREIGHT
Canceled

1
0
0

4
Apple IPN 16GB S 3G WHT PHONE
Canceled

1
0
0

WHAT THE FUCK!??!?!?!

I already hate AT&T and I haven't even touched their service yet....

Compared to sprint so far, sprint > at&t x 1000



The only reason I went with an online purchase is that I got the 16gb for $50, and the 32gb for $150 that day...FML

[Shadow X]

uhmm Happy ,,,,, Holidays,,,,,, gulp!!!

[orangejuiced86]

I just got a 3gs phone and it shipped the next day.

[lethalss]

I just got a 3gs phone and it shipped the next day.

yeah well you suck lol, fuck you! haha.

god damnit I am so fucking mad right now.

[MidnightG6V6]

sorry to hear about your luck. AT&T --><-- verizon

[Shadow X]

hmmm i do scene a Lil hostility in here so are saying you extremely pist at At&T?

so what now capiton

[LT1Pat]

Why wouldn't you deal with them in the store? They don't port the number over until you go to pick it up.

[DRKCYDE]

Why wouldn't you deal with them in the store? They don't port the number over until you go to pick it up.

Or just walk in and buy them? When I wanted mine I just stopped by and picked it up. Best phone in terms of service I have ever had.

[Violent J]

Next time just go to the store. I was in and out in about half hour..

[lethalss]

The reason I haven't gone to the store is the cost of the phones, online they were $208 for both, at the store they wanted $400